Answering Agent

Answering Agent answers phone calls, texts, website chats, and emails for car washes and other service businesses. This connector lets an owner, admin, or manager work with that data in Claude.

What you can ask:

• Reports on your numbers, such as AI-resolved rate by week or by location, cancellation reasons, retention offers accepted, and how fast your team closes tasks.
• Calls, texts, chats, and emails by customer or topic, with the summary, the customer's questions, and the full transcript.
• Tasks and customers, including each customer's recent conversations.
• The AI's greeting, prompt, offers, and forwarding rules for the business or one phone line.
• Help center articles and the status of your support requests.

What it can change:

• A task's status or assignee, and internal notes on a task. Only your team sees notes.
• A text or email reply to the customer on an existing conversation. The customer receives it, so Claude asks before it sends unless you set the tool to always run.

It can't change settings, delete records, or message anyone other than the customer on that conversation. Each connection works on one team, the one open in your dashboard when you connect.

Requires an Answering Agent account with the owner, admin, or manager role.