bFocus

bFocus is a service desk and project management platform with built-in application monitoring. This connector brings that work into Claude.

Monitoring: see the errors captured in your applications, grouped by failure, with stack traces, releases, affected customers and the linked task. Resolve, ignore or merge errors, open a task for an error, or request an automated investigation that reads the linked repository.

Support: list and read tickets with their full conversation, add internal notes, and update status, priority or assignee using the same transitions as the app. With a separate permission, reply to the customer.

Projects: list and read tasks, comment, update them, link a task to a ticket and create draft tasks; review projects with their risk radar, owners and open tasks.

Release notes: list the changelog of every product and draft new release notes. Publishing stays with the team in the app.

Several companies: if your email belongs to more than one bFocus company, connect them all at once, or add one connector per company with https://api.bfocus.com.br/mcp/<company>.

Built to be safe to hand to an AI:

• Every action runs on behalf of the person who connected and is recorded in the bFocus history under their name.
• Replying to customers needs its own "Reply to customers" permission, unchecked on the consent screen; without it, ticket comments are always internal notes. The connector never opens tickets and never deletes anything. Tasks created by Claude start as drafts.
• Content marked as confidential is never returned.
• Tools only appear when your company has the corresponding module and you granted the permission on the consent screen. Reading is pre-selected; writing is your choice.

Included workflows (prompts): a Monitoring round that triages new errors and regressions, fixing an error with the code open in your editor, ticket triage, and a weekly project health report.

Requires a bFocus account with the admin or manager role.