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Gorgias MCP

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Audit, improve, and act on your Gorgias helpdesk

View in Claude directory

Gorgias is the AI-powered customer experience platform for ecommerce brands. This connector gives your AI assistant secure, OAuth-based access to your Gorgias account so you can audit your setup, pull voice-of-customer insights, and take real helpdesk actions from chat.

What you can do:

Tickets: search and read tickets with full message history, reply to customers, post internal notes, update status and priority, and add tags. Macros and rules: find stale or duplicate macros, create and update macros, apply them to tickets, and manage automation rules. AI Agent: audit and tune your AI Agent — tone of voice, handover topics, support actions (including creating new ones from templates), channel enablement — and preview replies safely in test mode before going live. Knowledge: review, draft, and publish Help Center guidance that powers your AI Agent. Customers and team: look up customer profiles and review your agent roster. Insights: query your helpdesk data to surface contact-reason trends, frustration patterns, return reasons, and CSAT drivers.

How it works: sign in with your Gorgias credentials through the standard browser OAuth flow — no API keys to copy. All calls run against your own Gorgias account, as your Gorgias user. Have your Gorgias subdomain (the part before .gorgias.com) handy when you connect.

Available on all Gorgias Helpdesk plans.

Tools
88

exposed by this connector

Movement

From our daily snapshots over the last 30 days.

Rank by popularity

#431of 7,2942places down24h9places down7d
#408#415#422#429Sep 27Oct 3Oct 9Oct 15Oct 21Oct 26

Rank by trending score

#471of 3,0727places down24h63places down7d
#371#446#521#596Sep 27Oct 3Oct 9Oct 15Oct 21Oct 26

Popularity score

13,921024h+2187d
13,16613,37313,58013,787Sep 27Oct 3Oct 9Oct 15Oct 21Oct 26

Trending score

35,491−19124h+7547d
33,95636,30038,64440,988Sep 27Oct 3Oct 9Oct 15Oct 21Oct 26

In its categories

How this connector compares with others in the same category. Positions are counted within the category, not across the whole directory.

Data analytics75th of 2,740 by popularity · 165th of 1,228 by trending score
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Developer tools48th of 1,310 by popularity · 93rd of 543 by trending score
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Productivity225th of 4,005 by popularity · 255th of 1,642 by trending score
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Also on other marketplaces

Tools

  • add_internal_note
  • add_tags
  • ai_agent_setup_completion
  • apply_macro
  • archive_macro
  • convert_to_advanced_view
  • create_action_from_template
  • create_draft_guidance
  • create_draft_skill
  • create_help_center_article
  • create_macro
  • create_message
  • create_rule
  • create_support_action
  • create_ticket
  • disable_guidance
  • disable_rule
  • disable_support_action
Show all 88
  • discard_draft_guidance
  • discard_help_center_article_draft
  • enable_ai_agent_on_channel
  • enable_rule
  • enable_support_action
  • escalate_ticket
  • get_action_template
  • get_agent_configuration
  • get_current_user
  • get_custom_field
  • get_customer
  • get_gaia_instructions
  • get_guidance
  • get_help_center_article
  • get_instruction
  • get_job
  • get_macro
  • get_product_custom_info
  • get_reporting_stats
  • get_reporting_stats_schema
  • get_rule
  • get_skill
  • get_support_action
  • get_table_metadata
  • get_tables
  • get_ticket
  • list_action_templates
  • list_agent_configurations
  • list_custom_fields
  • list_customers
  • list_guidance_templates
  • list_guidances
  • list_help_center_articles
  • list_help_center_categories
  • list_help_centers
  • list_integrations
  • list_intents
  • list_macros
  • list_metric_cards
  • list_product_metafield_definitions
  • list_rules
  • list_skills
  • list_support_actions
  • list_tags
  • list_teams
  • list_tickets
  • list_users
  • pin_metafield_definition
  • preview_ai_agent
  • preview_tone_of_voice
  • publish_guidance
  • publish_help_center_article
  • publish_skill
  • query
  • reply_and_close
  • search_products
  • search_tickets
  • set_product_custom_info
  • snooze_ticket
  • unarchive_macro
  • unpublish_help_center_article
  • update_draft_guidance
  • update_draft_skill
  • update_excluded_handover_topics
  • update_help_center_article
  • update_macro
  • update_rule
  • update_support_action
  • update_ticket
  • update_tone_of_voice
Categories
Made by
Gorgias · Website
Sign-in
Required
Connector URL
https://mcp.gorgias.com/mcp
Transport
Streamable HTTP
Works with
Claude, Claude API, Claude Code, Claude Desktop
Acts on
Tickets & tasks, AI models & agents, Contacts & leads, Email & messages
Department
Customer support
Industry
Retail & e-commerce
Added
July 31, 2026
More info
Sponsorship
Promote this connector