Bland

agent-channels

Use when someone wants to "embed chat on my site" or set up a "web chat widget", use the "chat API" or "turn on API chat", "text my customers", "reply to this thread", "take over this conversation" or hand it back, set up "WhatsApp", "A2P", "branded caller ID" or an "RCS contact card", or asks "why isn't the agent answering texts" or "which version answers texts", on Channels (Web chat, API chat, Messages), Identity or the Conversations page.

agent-environments

Use when working on an agent's Environments or Variables page ("set an env variable", "add {{env.KEY}} for production", "AGENT_VARIABLE_UNRESOLVED", "set up checks before promote", "why is promote blocked", "test my branch", "merge the branch", "the branch is behind"), covering the unresolved-variable pre-flight, the staging check policy and verdicts, and branch, rebase and merge.

agent-launch

Use when someone wants to take a v2 agent from built to live end to end ("launch my agent", "go live", "set it up so it answers calls", "put it in production", "what's left before launch", "onboarding checklist"), including getting a number, teaching it from documents, wiring tools, picking a voice, testing, promoting and turning on chat or texting. Each step hands to its own skill; this skill owns the order and the checklist.

analytics

Query Bland call volume, completion rates, and other aggregate metrics over a specified period using the named analytics tool.

analytics-authoring

Use when building, editing, simplifying or explaining an agent's analytics Sankey ("Where conversations go"): waypoint stages and groups, parallel branches, the unclassified share, what the Simplified and Detailed views draw, or why an end state cannot be split. Covers the customer waypoint-definition API (read, validate, save pending, preview, publish), its caps, and the boundary with dispositions.

analytics-cohorts

Use when building a list or cohort of conversations that match a condition ("show me the calls where…", "which calls…", "how many calls…"), counting calls by lake columns, filtering by outcome, call length, metadata, tools, webhooks or disposition values, opening a filtered list on the Conversations page, feeding a set of calls to a judge run, reading, adding, editing, deleting or backfilling a headline metric tile on the Analytics page ("add a metric", "what's my containment", "how is the agent doing", also from an Overview page), or explaining why a condition cannot be expressed.

api-workspace

Use when working with the Bland API from a coding workspace, finding product documentation, using named endpoint tools because bland_api_get or call_bland_api is unavailable, editing agent JSON instead of clicking the dashboard, reconciling unsaved page context with saved versions, or debugging a failed Bland operation. Covers API discovery, workspace evidence, and page synchronization; not v1 pathway authoring.

automations

Use when someone says "when a call ends, do X", "when a CRM record changes, call them", "set up a trigger", "test my automation", "how do automations work", "why didn't my automation fire", "pause the automation", "alert me when", "resend the webhook" or asks about the "post-call webhook", on the Triggers or Alerts pages or an agent's Automations or Alerts tab.

call-analysis

Use when finding, reviewing, categorizing, or analyzing Bland calls or conversations in bulk ("show me this agent's calls", "read the texts", "web chat threads", "export the calls"), including hundreds or thousands of recent calls, an agent's SMS, iMessage, WhatsApp, RCS, API chat or web chat threads, reproducing a specific call failure (tool logs, knowledge retrievals, SIP ladder, call scores), or producing a reproducible workspace report with evidence; also for calls in progress ("who is on a call right now", "end this live call", "transfer this call", "can you listen in") and contacts ("everything about this caller", "merge these contacts", "why is this caller not a contact") on the Active calls and Contacts tabs. Covers paginated API retrieval, agent scoping, server export, and code-based analysis without putting full datasets in chat.

dispositions

Use when working on an agent's Dispositions page or post-call outputs ("set up dispositions", "track call outcomes", "extract fields after each call", "classify every call", "send the outcome to my webhook", "why is this disposition blank", "the disposition is wrong", "it didn't run", "backfill", "score past calls", "roll back the disposition", "migrate my citations"), covering definitions, extractors, test runs, corrections and align, estimates and publish, rollback, backfills and moving v1 citations and outcomes.

docs

Find and explain official Bland product documentation, including features that the ChatGPT plugin cannot execute, using the named documentation search and retrieval tools.

evaluations

Use when creating or calibrating Bland evaluation judges ("align this judge", "correct this verdict"), configuring test cases and attached judges, building judge workbench panels, running or interpreting evaluations and simulations, applying verdicts as call tags, or investigating failed, partial, or inconclusive scores. Distinguishes voice agents, evaluation judges, test scenarios, saved call cohorts, and asynchronous run results.