Drag

Drag is a shared inbox for Gmail teams. The addresses everyone answers, like support@, sales@ and info@, become boards the whole team works together, with assignment, labels, a help center, WhatsApp and response-time reporting. It runs inside Gmail and Google Workspace, so nobody has to learn a new inbox.

Connect Drag to ChatGPT and you can run that team inbox by asking. Triage what arrived overnight, draft a reply grounded in your own help center article, assign a conversation to a teammate, or turn a customer email into a task with a due date.

47 tools across 12 categories, with full read and write access:

Triage: list, search and filter email threads by column, assignee or label, and find what has waited longest for a reply.

Reply: draft and send responses grounded in your own help center articles, and leave internal comments for teammates.

Organize: assign conversations to teammates, add and remove labels and tags, and move threads between columns or boards.

Plan: turn customer emails into task cards with due dates and checklists, and move work across columns as it progresses.

WhatsApp: read conversations and send messages or approved templates alongside email.

Report: first response times, average response time, daily volume and closed-conversation counts.

Setup takes about two minutes: add the plugin, then enter your Drag API key once on a secure connect page. The key never appears in a web address and the connect service stores nothing. ChatGPT inherits your Drag permissions, and every action is attributed to you inside Drag where the whole team can see it. Reading never interrupts you; sending email or WhatsApp always asks first.

Requires a Drag account with API access. Open source, MIT licensed.