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Product Support Investigator

ChatGPT plugin

Investigate Before You Guess

View in ChatGPT directory

Product Support Investigator helps support and engineering teams investigate Jira incidents systematically instead of jumping from an error message directly to a root-cause conclusion.

It gathers evidence from Jira issue details, comments, changelog history, linked issues, and bounded related issue signals. The investigator separates confirmed observations from hypotheses, identifies missing evidence, and recommends what should be verified next.

Use it to:

  • Validate reported incidents before drawing conclusions
  • Organize Jira evidence into a structured investigation
  • Identify missing information and competing hypotheses
  • Determine practical verification steps
  • Investigate without modifying Jira issues

The Community Edition is free and open source. The Jira integration is read-only and does not require Datadog, Zendesk, or another external observability platform.

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Movement

From our daily snapshots over the last 30 days.

Rank by placement

#5311of 8,79310places up24h29places up7d
#5,282#5,371#5,460#5,549Sep 27Oct 3Oct 9Oct 15Oct 21Oct 26

Rank in Productivity

#1160of 2,1467places up24h12places up7d
#1,154#1,174#1,194#1,214Sep 27Oct 3Oct 9Oct 15Oct 21Oct 26

In its category

How this plugin compares with others in the same category. Positions are counted within the category, not across the whole directory.

Productivity1,160th of 2,146 by placement
#PluginPosition7d
1158MI.LO Prompt Optimiser#5309108places down
1159Autodial#5310215places up
1160Product Support InvestigatorThis page#531129places up
1161Orbit#5312109places up
1162Onboarding Wins#531314places down

All 2,146 Productivity plugins

Example prompts

  • “Investigate this technical support issue using available evidence.”
  • “Rank the likely causes and identify the next checks that can distinguish between them.”
  • “Identify what is known, what evidence is missing, and what should be verified next. Draft a customer-safe escalation note.”

Skills

  • atlassian-forge

    Build, review, debug, and investigate Atlassian Forge apps and Jira/Confluence integrations, including Forge manifests, permissions, resolvers, REST calls, webhooks, storage, remote backends, and Rovo actions. Use when a request specifically involves Atlassian Forge or asks Jira/Rovo to interact with a Forge app.

  • product-support-investigator

    Vendor-neutral evidence-first investigation of technical customer and product issues.

Categories
Made by
John Rose S · Website
Sign-in
On Install
Capabilities
Analyze, Investigate
Availability
Available
Version
0.1.0
Created
September 13, 2026
More info
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