Suptask

Suptask is the AI ticketing system, help desk and ITSM service desk built into Slack — service management for IT, HR, Finance and every internal team, plus customer support in Slack Connect. Employees raise requests in Slack or by email; each becomes a tracked ticket in the right team's inbox, with forms, categories, custom fields, approvals, SLAs and onboarding/offboarding workflows handled in Suptask.

Connect it to Claude and ask about your helpdesk the way you'd ask a colleague.

Start your day

• "What's open and assigned to me, most urgent first?"
• "Which tickets are about to breach SLA today?"
• "Has anyone reported this VPN issue before, and how was it solved?"

Run the desk

• "Which inbox is falling behind on resolution time?"
• "Who has the heaviest workload this week?"
• "Show me access requests waiting on approval"
• "How many requests came in through the new-starter form last month?"

Report up

• "Summarize IT ticket volume by category and SLA performance for last month"
• "How many HR requests did Suptask AI resolve without an agent?"
• "Compare response times across our inboxes this quarter"

Claude reads tickets, inboxes, categories, forms, custom fields, SLA and AI-resolution data from Suptask. It can't change anything, and it only sees what your Suptask permissions allow.

Built for IT service desks, HR service management and people ops, finance and business operations, and customer support teams running ITSM, ESM, employee requests or an internal help desk in Slack.

Requirements: a Suptask workspace connected to Slack; sign in with your Suptask account via OAuth.

Security: read-only, OAuth 2.0, no ticket data stored by the connector. SOC 2 Type II audited, GDPR compliant, headquartered in Stockholm, trusted by 1,700+ teams.