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ThreadDesk

Claude connectorCommunity

Work your WhatsApp, Messenger and Instagram inbox from Claude: catch up on chats, look up customers and orders, reply, and manage support t…

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ThreadDesk is a customer messaging inbox for WhatsApp, Messenger and Instagram, with email support tickets. This connector lets business owners and their teams work their ThreadDesk workspace from Claude.

Ask Claude what needs a reply, summarise a customer's conversation, look up a contact and their Shopify or WooCommerce orders, check tickets that are about to breach their SLA, or review team performance for any period. When you allow it, Claude can also reply to a customer, send an approved WhatsApp template, assign or resolve a conversation, reply to or update a ticket, and update a contact's details and tags.

Built for safety:

  • Read-only until you grant more. Write permissions are requested separately, the first time they are needed.
  • Claude acts as you, limited to what your ThreadDesk role allows.
  • Every write is confirmed with you first and acts on one customer at a time. There are no bulk or export tools, and sending is capped at 30 messages per hour per workspace.
  • WhatsApp's 24-hour customer-service window and opt-outs are respected.
  • Connections are listed under Settings → Connected AI apps, where any owner or admin can disconnect them instantly.

Requires a ThreadDesk account (threaddesk.io) with an active plan.

Tools
21

exposed by this connector

Movement

From our daily snapshots over the last 30 days.

Rank by popularity

#5433of 7,29473places down24h702places down7d
#4,080#4,449#4,818#5,187#5,556Sep 27Oct 3Oct 9Oct 15Oct 21Oct 26

Rank by trending score

—not ranked—24h—7d
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Popularity score

3,000024h07d
1,4441,8692,2942,719Sep 27Oct 3Oct 9Oct 15Oct 21Oct 26

Trending score

——24h—7d
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In its categories

How this connector compares with others in the same category. Positions are counted within the category, not across the whole directory.

Sales and marketing1,326th of 1,696 by popularity · not ranked by trending score
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Productivity2,976th of 4,005 by popularity · not ranked by trending score
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All 4,049 Productivity connectors

Communication564th of 775 by popularity · not ranked by trending score
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All 783 Communication connectors

Tools

  • add_ticket_note
  • assign_conversation
  • get_contact
  • get_conversation
  • get_customer_orders
  • get_performance_report
  • get_ticket
  • get_workspace_overview
  • list_conversations
  • list_team_members
  • list_templates
  • list_tickets
  • reopen_conversation
  • reply_to_ticket
  • resolve_conversation
  • search_contacts
  • search_conversations
  • send_reply
Show all 21
  • send_template
  • update_contact
  • update_ticket
Categories
Made by
ThreadDesk · Website
Sign-in
Required
Connector URL
https://api.threaddesk.io/mcp
Transport
Streamable HTTP
Works with
Claude, Claude API, Claude Code, Claude Desktop
Added
October 6, 2026
More info
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